FAQ

The main questions received from our users

• How are my documents stored?
• Is my document balance cumulative?
• I removed a signer who hasn't signed yet. Will they still have access to the document if they click the link?
• My signature does not appear in the body of the document. What do I do?
• Is there any sign method for illiterate people on ZapSign?
• How to enable camera and/or browser location permissions when signing the document?
• What is the difference between user and signer?
• I signed the document but changed my mind. Can I cancel it?
• Do users in my organization have access to all my documents?
• What is electronic signature?
• Which documents can I use electronic signature?
• I need to change my login e-mail, how do I do that?